1360 Industrial Avenue, Suite A4 Petaluma, CA 94952 |   (707) 781-0619

Frequently Asked Questions

Q. I selected overnight shipping on the order I placed yesterday, its not here today, what happened?
A. The shipping method selected during the checkout process indicates the time in transit once the order is actually shipped, but does not specify a ship date.    If you need your order to ship on a certain date, or arrive on a certain date, make sure you let us know so we can work to make that happen. 
 
Q. My order has already shipped, can I still change the delivery address?
A. No.   Once an order is shipped, it can only be delivered to the original delivery address.   You cannot change the address, have it sent to another address or a drop box location.    If for some reason the original delivery address is no longer valid, the order will have to be returned to us (at additional cost) and re-shipped to the new address (at additional cost).   Its important to make sure the address is correct when the order is placed! 
 
Q. Can you ship my wines to a PO box?
A. No.   All shipments require a physical person over 21 to sign for and receive the package.   They will not accept a signature release.    The US Postal Service has rules regarding alcohol that prohibit them from handling wine shipments in any way, so we cannot ship to a post office or PO box. 
 
Q. Do I really have to be there to sign for the shipment?
A. Yes.   All shipments require a physical person over 21 to sign for and receive the package.   They will not accept a signature release or note to just leave it on the front porch.   Valid government issued photo ID is required.
 
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